Tenant Resources

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How-to videos

We know that lots of questions can arise once any problem begins. 

We hope the answers below allow you to comfortably and safely fix any issues.

If there is a serious problem, fill out a work order and we will handle it ASAP.

If you still have questions, please contact us.

Tenant q&a

How do I apply?

Follow these steps to apply for a current property avaliable to rent:

1. Head to rentlpg.com and navigate to the “Rentals” tab.

2. Find the property you would like to apply for.

3. Fill out the application and the application fee and we will get back to you on the status.

The application process can take under a week, it just depends on the amount of time it takes for the applicant to submit all of their paperwork and to get the landlord reference and background check screened.

What are the application requirements?
  • We look for a credit score of 600+, clean eviction histories and income equaling at least 3 times the rent. 
  • The income requirement is gross (before taxes are taken out)
  • Approval is not based solely on credit score, all of an applicant’s information is taken into consideration

Applications are $100 per adult applying and are non-refundable. Some properties may require an additional HOA application fee, this will be noted on the rental listing.

Each adult 18+ has to fill out their own application.

We do allow co-signers and they would need to fill out their own application and pay the fee.

Do you allow pets?

For properties that are pet friendly there is a $300 non refundable pet fee. We do not charge pet rent.

Pet friendly properties are usually breed restrictive (no aggressive breeds)

How much is the security deposit?

The security deposit is equal to one month’s rent and is required after application approval

Can I make electronic payments?

Yes and we encourage that you do so! It is the fastest and most reliable way to pay rent. If you are unable to set up online payments and feel more comfortable dropping off your rent to the office, we are more than happy to accept it. 

With COVID-19 guidelines in place we are currently only taking appointments to enter the office. Please email nydia@lukerpropertiesgroup.com to set up a time or drop it off in our mailbox and we can email a receipt. 

maintenance q&a


Check for the GFI plug, which is usually located in the garage, patio, kitchen, or the bathroom. Reset the GFI plug and most likely, it will restart the electrical. Sometimes there is more than one GFI; it is a good idea to check around the house to be aware if an electrical problem should occur. There may not be GFI plugs in homes built before 1970.

Air Conditioning

If the air-conditioner does not work, be sure to check all of your circuit breakers. Often during hot weather or if a circuit breaker overloads, it will trip off the circuit breaker. A tripped circuit breaker is often difficult to see, and it could appear that it is not. Therefore, you must turn the breaker all the way off and then turned the breaker all the way on. If you do not turn the circuit breaker all the way off, it does not “reset” itself to correct the problem.

Smoke Alarm

First, check the batteries. Tenants are responsible for the replacement of batteries. 

If a new battery does not work and it is failing to work , complete a work order request immediatley. It is important to replace batteries and NOT disconnect the smoke alarm. Normally the smoke alarm will emit a beeping sound when the batteries are not working or losing their charge.

Remember a smoke alarm is for safety, and it is very important to check it regularly to see if it is working!


If the oven does not work, check time-bake to be sure the settings on the unit are not preventing the oven from working. An oven set on time bake will not heat. An oven on time-bake can mean a charge to you.

Garbage Disposal

First, make sure the disposal is OFF when inspecting for a problem

If the garbage disposal does not work, check underneath on the disposal unit and push the reset button. If something is stuck and the blades do not turn, purchase a garbage disposal tool at your local home supply store. Turn the water on, place the garbage disposal tool in the opening on the bottom of the disposal and turn slightly. This should dislodge the blockage, then turn the disposal on again.

A/C Filter

Replace monthly if you smoke, or you have allowed someone to smoke in the property.

Replace at a minimum every three months, and with the correct size. The filter size is on the side of the filter, and an arrow indicates the direction of the airflow.

What if I have an emergency?

An emergency is anything relating to the property under the lease that is threatening
to life, health, or the property.

Any emerency with immediate danger, such as fire, call 911.

Call the gas company for any gas related emergencies and 911 (if necessary).

Call the electric company for any IMMEDIATE electrical danger related emergencies and 911 (if necessary).

Fill out a maitenance request through your tenant portal for all of the other problems.

The following are examples of NON-EMERGENCIES: Refrigerator out, locking yourself out of the house, power or gas off, oven not working, A/C out if the temperature outside is below 85 degrees and/or the property has 2 A/C units and one is still functioning properly, water heater out.

cleaning q&a


Keep food cleaned up at all times and clean oven hoods/surfaces regulary. They can be cleaned using sprays and scrubs sold at your local home supply or grocery store.


Prevent mildew and mold from accumulating by regularly cleaning grout and surfaces surrounding. If mildew and mold appear, use a product such as X-14 or Tilex to remove immediately. Also, keep bathrooms properly ventilated to prevent mildew and mold from happening.

Use an exhaust fan or window, while taking showers and for an extended reasonable time afterward to help circulate warm air to further limit any problems. 


Maintenance and cleanliness of carpets and flooring are the responsibility of tenants during occupancy, when moving, and at their own expense.

Keep floors vacuumed and immediately clean up spills to prevent stains and damage.

Do not use wax on vinyl or tile.

Use only hardwood floor cleaners on hardwood floors.

Have carpets steam cleaned when appropriate; do not use home floor cleaning machines.

Windows & Window Treatments

Check curtains before washing to see if they are washable, if not, dry clean curtains. Do not wash drapes, dry clean them.

Wipe all blinds with soft dry cloth or with products designed for the blinds.

Close windows against the elements of weather, when appropriate, to avoid damage to interior close doors and windows when leaving the residence.


While we love our pets to death, make sure you are picking up after them and not letting them ruin any walls, furniture, etc.


Maintain exterior landscape by mowing, trimming, weeding, fertilizing, watering, pruning the shrubs and weeding the beds at Tenant’s expense.

In the event the Tenant fails to properly maintain the grounds, and/or landscape as required by this lease agreement, the Landlord shall provide written notice to the Tenant specifying the manner in which the Tenant has failed to comply with the provision of this paragraph and the action required for compliance.

Light Bulbs

If a bulb burns out, replace it with the correct size and wattage. Do not use light bulbs with an excess of 60 Watts.